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LYMO HELP CENTER
More about Lymo
How do I download the Lymo app if I am a driver?
How is Lymo different and cheaper than other platforms?
What are Lymo’s values?
How do I maximise my revenues on Lymo?
What do you mean by Marketplace?
Drivers on Lymo
What are the requirements to register with Lymo?
How do you ensure that all the other drivers are compliant with the law?
How many rides can I make on Lymo per day?
Do I remain independent if I start using Lymo?
Riders can choose me; can I also choose my rider?
Can I use other ride-hailing platforms?
What is the difference between Standard and Premium cars?
How can I reduce my waiting time ?
Why should I share the same platform as Taxis?
Why should I share the same platform as VTCs?
Does Lymo consider taxi lanes?
The law requires me to use my Taximeter, how can I use Lymo?
How do I update my personal details?
How do I find my personal driver rating?
Will I be charged if I don’t use Lymo?
How much does Lymo pay me?
How do I get paid by Lymo?
When do I receive my net revenues?
Why do drivers need to be rated?
I think my account has been hacked.
Which of my personal data do you show to the rider?
What is the percentage of perfect rides?
Rates & Fares
How do I choose my rate?
How is the fare calculated?
Is the maximum estimated range safely estimated by Lymo?
How often should I change my rate?
How do the rate levels influence the price of rides?
Should I set a higher rate during peak hours?
How do I know if my rate is competitive ?
How can I be sure that you are completely transparent?
How do you calculate my net earnings?
What are the navigation charges?
What charges can come on top of the maximum estimated range?
Do I have to keep the taximeter still on?
Why do I earn less than what my taximeter shows?
What waiting times are included for the rider?
What is the cancellation policy on Lymo?
What happens if I cancel a ride?
How do I charge tolls to my rider?
Can I get tips through the app?
How do I offer my rides to riders on Lymo?
Do I need child seat to offer my rides on Lymo?
Do I need disabled access to offer my rides on Lymo?
How can I contact my rider?
Can I choose the rider I want to pick up?
How does Lymo calculate the time to arrival?
How long do I have to accept a ride?
Do I earn more if I pick-up a client far away from me?
Will I receive requests for very short rides?
How do I know if a ride request is long distance?
How are the rides from the airport charged?
How do I know if the destination of a ride request is in France?
How do I identify my rider?
Where do I see the details of my rides?
Where do I meet the rider at the airport?
Can all the drivers pick-up riders from the airport?
Can a rider change his destination during a ride?
I found a lost item while in my car. What should I do?
How do I rate my rider?
What should I do if my rider doesn’t have cash to pay the ride?
What should I do if a rider damages my car?
Can a rider indicate multiple stops on a ride?