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LYMO HELP CENTER
More about Lymo
Why is Lymo better?
How are you different from other ride-hailing platforms?
You claim rides on Lymo have interesting prices. How come?
How does Lymo give me the choice?
You claim you take no commission from drivers, is it true?
What are Lymo’s values?
Why are you starting in Geneva?
When are you coming to my city?
Why do I ride happy with Lymo?
Drivers on Lymo
Am I sure that my driver is professionally registered?
What is the difference between Taxis and other cars?
Are Taxis faster than other cars?
How do I sign up as a Driver?
How do I update my personal details?
How can I add or change my saved home and work addresses?
How can I sign up a minor?
How do I find my rider rating?
Why is it important for a rider to rate his driver?
How do I delete my Lymo account?
I think my account has been hacked.
Fares and Charges
How is my fare calculated?
Why is the total fare more than the estimated range?
Will I pay more than the fare estimation?
Why is the taximeter still on?
Why is my fare different for the same route on different trips?
Do I pay more during peak hours?
What are the waiting time charges?
Why do I have to pay cancellation charges?
Do I pay for tolls?
How do I tip my driver?
How do rebates and promotions function?
Booking a Ride
How can I request for child seats?
How do I request cars with Disabled Access?
What is the difference between Standard and Premium cars ?
How do I book a ride?
Is the car I select the car that will pick me up?
How do I select the best car for me?
How does Lymo choose what cars are displayed in my option list?
What happens when I select “Other choices”?
How do I make sure I get a driver with a good rating?
Why do I have to choose from the two options?
How do I cancel a ride?
What if I ordered a car by mistake?
What happens if I cancel my ride?
Why are there 2 timings for my options?
How do I contact my driver?
Can I request more than 1 vehicle?
Can I schedule a ride for a later time?
How do I add multiple stops?
Where do I meet the driver at the airport?
How do I request a receipt?
How long do I have to wait for my driver to arrive?
How do I identify my driver?
Can I change my destination in a ride?
I lost an item while on a ride. What do I do?
How do I rate my driver?
What happens when I give my driver a low rating?
Payment of my Ride
Can I pay with cash?
When does the payment happen?
Why was my payment declined?
How do I change my payment method ?
What if I have no change with Cash payments?
What payment methods are available?