Privacy Policy - Rider

Last update: [11.05.2020]

This Privacy Policy describes how LYMO SA, having its corporate seat at 17 rue de la Croix-d'Or, 1204 Geneva, and its affiliates (hereinafter "LYMO" or "we") collect, use and process your personal data, for what purpose this personal data is collected and the rights you have under the applicable data protection laws and regulations.

LYMO is the controller of the data file in charge of processing your personal data and can be contacted through an e-mail to or by post to the aforementioned address.

This Privacy Policy applies to all LYMO websites, applications, services, contracts and tools that do not contain any specific data protection provisions.

Any significant changes made to our Privacy Policy will be notified to you on the LYMO application or by email. Subject to the applicable law, you consent to our policy updates if you use our services after such updates or modifications have been notified.

1) Personal data collected

The personal data that we collect is:

Client account/user data

we collect the information that you provide when you create or modify your LYMO client account. This information may include your name, e-mail, telephone number, username/password, photograph, date of birth, payment information, and your preferences and settings set out in your account. The opening of a client account is reserved for persons over the age of 18 years. If you are the legal representative of a person under 18 and you provide personal data regarding such person, you do so under your sole responsibility and expressly acknowledge that you are legally permitted to do so.

Geolocation data

LYMO's purpose is to connect riders and transportation service providers /drivers. The rider’s geolocation data is collected only when the LYMO application is activated. The geolocation data collection stops when the application is closed. Riders can use the application without activating the geolocation function, however this may restrict the functionality of the service. If you do not authorize LYMO to collect your geolocation data, you must enter your pick-up address in addition to your destination address. In addition, geolocation data will be collected during the ride via the driver and linked to your account, even if you do not authorize the collection of your geolocation data by LYMO. Geolocation is a technical requirement of the application to work.

Device information

LYMO may collect data about the devices you use to access our services, including device model, IP address, operating systems and versions, software, file names and versions, language preferences, advertising identifiers, serial numbers, geographical data and mobile network data.

Transaction data

we collect information about transactions related to your use of our services, including the types of services you have ordered, the details of the order, the date and time of the services, the amount invoiced, the distance travelled, the itinerary and the payment method.

Communication data

we allow riders and drivers to communicate with each other and with LYMO via phone call or text message. To provide this service, LYMO receives information relating to calls or text messages, including the date and time of the interaction but does not have any access to the content of the communications. LYMO may use this information for analysis purposes in order to improve the technical performance of the application. The rider can communicate any technical problem encountered with the use of the platform directly to LYMO via the application.


we collect the ratings that riders and drivers have the possibility to give to each other after a ride.

Cookies and similar identification technology

cookies are small text files that are stored in your browser or on your device by websites, applications, online media and advertisements. They recognize the device of a user. LYMO may use cookies and similar technologies, in particular for (i) user authentication, (ii) registration of user preferences and settings, (iii) generating statistics, (iv) evaluating publicity campaign performances and (v) analyzing traffic and trends, and more generally understanding the browsing behaviors and interests of the users of our services. You can deactivate the use of cookies by selecting the appropriate settings on your browser. This may however prevent the use of certain features of LYMO services.

2) Purpose of the data collection

We collect your personal data for the following purposes:

The conclusion and execution of the contract/your use of the application:

we collect and process your personal data to create and update your client account and generally to allow your use of the LYMO platform by putting you into direct relationship with transportation service providers.

We obtain the riders payment information to process the payment of the transportation services provided by the drivers.

We also use your personal data to communicate with you in connection with your use of the LYMO application/platform, assist you and respond to your requests but also to inform you about new features and updates of the application or other LYMO services.

We collect data on the itineraries taken by drivers and passengers to calculate the effective amounts due for the completed rides.

The protection of legitimate interests:

personal data may also be processed to protect legitimate interest of LYMO, for example to investigate fraudulent payments and detect them or for the exercise of legal rights and defenses in litigation.

LYMO marketing communications

we use your e-mail and phone number to notify you of new products or send promotional offers, if you have agreed to it when you created your account. We may customize our communications depending on how you use LYMO (frequency, trips, payment method). If you no longer wish to receive our communications, you can click on the "Unsubscribe" link at the end of our communications or under "Settings" in the LYMO application.

3) Transmission of personal data

Your personal data may be transmitted to the following persons or entities:


rider data is disclosed to the driver who has accepted the ride ordered by you via the LYMO application. In this case, the driver will see the first name, the photograph if there is one and the geolocation of the rider, if it has been activated. The driver can contact the rider by phone, or SMS but without having access to his telephone number which remains anonymous.

Client account holder

if you use a client account associated with another person with his/her authorization, we can transmit the information about your rides to the holder of such account.

Third party service providers

we do not share your personal data with any unauthorized third party. Our employees only have access to the data they need to fulfill contractual and legal obligations. LYMO may hire service providers or agents to provide services on behalf of LYMO, including the management of the websites, the application and the services provided to you. These third parties may have access to your personal data and process it when providing these services. LYMO requires these third parties (who may reside outside the country from which you accessed the website or the service) to comply with all applicable data protection laws and security requirements relating to your personal data. LYMO does not transmit your personal data to third parties who intend to use it for direct marketing purposes unless you explicitly authorize it.

Group companies

in order to operate the LYMO services or functionalities, personal data may be disclosed to LYMO group companies and partners. The processing of personal data by the companies and partners of the LYMO group will be done under the same conditions as those set out in this privacy statement.

4) Rights of the persons concerned

You can access and update the personal data of your client account at any time via the LYMO application.

You can also at any time:

  • ask us to update, correct or complete the data we hold relating to you;
  • withdraw your consent for the processing of your data for a specific purpose;
  • ask us to delete or erase your data from our systems;
  • limit or oppose the processing of your data;
  • ask us to provide a copy of the personal data we hold relating to you in an easy to read electronic format or to transfer this data directly to a third party designated by you.

To exercise the above rights, and for any other questions or comments regarding this Privacy Policy, please contact us by e-mail at or by post addressed to LYMO enclosing proof of your identity along with your request.

LYMO reserves the right, in case of a legal procedure and on request of a magistrate, to transmit all demanded data linked to the rides, the driver and its client.

Please note that we may be required to keep some of your personal data as part of our legal and contractual obligations even after you have requested its deletion. In addition, the deletion of your personal data may have the effect of preventing you from continuing to use the services.

Finally, if applicable, you have the right to lodge a complaint with a regulatory authority competent for data protection issues.

5) Security

LYMO takes the appropriate technical and organizational measures to protect your personal data and we only store such data on secure servers. The application and the site are protected by state-of-the-art technology against loss, destruction, manipulation of data, access to it and modification or disclosure by unauthorized persons.

In principle, the data communicated via the Internet platforms made available by LYMO are transmitted in encrypted form.

When you send us information via the Internet or other electronic communication media, there is always a risk that it may be lost, damaged or manipulated. This is done at your own risk.

If we become aware of a security breach, we will notify the affected users so that they can take appropriate action.

6) Storing your data

We process and store your personal data for the duration required by the applicable legal and contractual provisions.

Your personal data will be stored as long as you have an active customer account. If you close your account, the personal data will be removed from our database unless this data is to be kept for legal or accounting purposes, dispute resolution or fraud prevention.

Please note that deleting the LYMO application from your device does not automatically delete your personal data.